Frequently Asked Questions
Everything you need to know about bringing comfort home.
What materials are used in Mellow furniture?
We prioritize sustainable, high-quality materials including FSC-certified solid woods, OEKO-TEX certified textiles, and hypoallergenic fillings to ensure your home is both safe and beautiful.
How long does shipping take for large furniture items?
Standard shipping typically takes 5-10 business days. For larger items like sofas and dining tables, our white-glove delivery team will contact you within 48 hours of purchase to schedule a delivery window.
Do you offer a warranty on your products?
Yes, all Mellow furniture comes with a limited 2-year warranty covering manufacturing defects and structural integrity under normal residential use.
What is your return policy?
We offer a 30-day 'Mellow Mood' trial. If you aren't completely satisfied with your purchase, you can return it within 30 days for a full refund, minus a flat-rate return shipping fee.
Can I request fabric swatches before purchasing?
Absolutely. We offer complimentary swatch kits for all our upholstered collections so you can test the colors and textures in your own lighting before committing.
Do you offer assembly services?
Most of our items are designed for easy, tool-free assembly. However, for complex pieces, you can add professional assembly to your order at checkout for an additional fee.